Order status is now part of the conversation. Swishy connects to ShipBob and reads fulfillment status live, so questions like 'where is my order?' get an accurate answer instantly, with the latest tracking event.
Deflects the #1 support ticket. Shipping status is the single largest driver of CX tickets. Handing it to Swishy removes it from the human support queue without hiding anything from the shopper.
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