Escalation without a cold restart. If a dialog goes beyond what the AI seller should handle, Swishy escalates to a human in Zendesk and passes the full conversation, cart state, and detected intent — so the agent doesn't ask the shopper to repeat themselves.
AI-first, humans on the hard cases. Simple product and order questions stay with Swishy; only the genuinely non-trivial cases reach your team. Everything logs back into Zendesk as a normal ticket.
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